41 Days, 8 Emails, and One Google Listing That Almost Died

41 Days, 8 Emails, and One Google Listing That Almost Died

41 Days, 8 Emails, and One Google Listing That Almost DiedChris Small
Published on: 16/05/2026

What happens when Google support spends 41 days giving advice that would have erased a client's Business Profile. A war story from inside the contradiction.

AI VisibilityGoogle Business Profile
Is AI Sending Customers to You — Or to Your Competitor Next Door?

Is AI Sending Customers to You — Or to Your Competitor Next Door?

Is AI Sending Customers to You — Or to Your Competitor Next Door?Chris Small
Published on: 28/04/2026

AI platforms are ranking and recommending every small business right now — whether the owner knows it or not. Here's what AI is seeing, why it's getting things wrong, and five tests you can run today to find out where you stand.

AI Visibility
The Small Town King: When AI Recommends You by Default

The Small Town King: When AI Recommends You by Default

The Small Town King: When AI Recommends You by DefaultChris Small
Published on: 11/04/2026

In small markets with little competition, AI recommends businesses by default — even with weak websites. But that advantage disappears the moment a competitor does the work.

AI Visibility
"I Don't Even Have a Proper Website." You'd Be Surprised How Often I Hear That.

"I Don't Even Have a Proper Website." You'd Be Surprised How Often I Hear That.

"I Don't Even Have a Proper Website." You'd Be Surprised How Often I Hear That.Chris Small
Published on: 01/04/2026

No website doesn't mean no AI visibility. But it does mean you're leaving the narrative to AI's imagination. Here's what actually happens — and what to do about it.

AI Visibility